Labels:text | screenshot | font | parallel | diagram | rectangle | line OCR: FIGURE 1. The value metrics. . MEETING CUSTOMER . CUSTOMER SUPPORT REQUIREMENTS + PRODUCT SERVICE · FITNESS FOR USE + PRODUCT SUPPORT · PROCESS INTEGRITY + FLEXIBILITY TO MEET CUSTOMER MINIMUM VARIANCES DEMANDS ELIMINATION OF WASTE + FLEXIBILITY TO MEET MARKET · CONTINUOUS IMPROVEMENT CHANGES QUALITY X SERVICE VALUE COST X CYCLE TIME · DESIGN AND ENGINEERING - CONVERSION · TIME TO MARKET - CONCEPT TO DELIVERY + QUALITY ASSURANCE - ORDER ENTRY TO DELIVERY · DISTRIBUTION · RESPONSE TO MARKET FORCES . ADMINISTRATION . LEAD TIME - INVENTORY - DESIGN - ENGINEERING - CONVERSION . MATERIALS - DELIVERY . MATERIALS · INVENTORY